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The Reality of Digital Access Challenges

Technology is now essential for everyday life. Yet without proper skills, tools, and support, people miss crucial opportunities to access information, services, events, and connect with each other

Technology: An everyday essential

Digital barriers become real life struggles

"I need to pay bills online now, but I'm not comfortable using my bank's website."

"I worry about clicking the wrong thing and getting scammed."

"I share one computer with my children and we I need it for online school."

"Tickets for my niece's volleyball game are only sold online, but the process is so complicated that I won't go."

"My doctor wants me to use a patient portal, but I don't understand how to find my test results or message them."

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"I can't read the small text on government websites or navigate all the menus."

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"I want to apply for jobs online but don't know how to create a resume or fill out applications."

Hopkins
Digital Access Initiative

© 2025 Hopkins Digital Access Initiative

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